Terms & Conditions

Terms for Using Memlode

These Terms and Conditions govern access to and use of Memlode across the two major parts of our business: the public website and commercial motion used for demos, pilots, and procurement; and the customer-facing product, implementation work, and enterprise services used to build and operate a company brain. Memlode helps organizations capture operational knowledge, structure decision history, and use that context to support human teams and AI-assisted workflows. These Terms apply unless Memlode and the customer sign a separate order form, master services agreement, statement of work, data processing addendum, pilot agreement, security exhibit, or similar written contract. If a signed agreement conflicts with these Terms, the signed agreement controls for that customer and use case.

Acceptance and Order of Terms

By accessing or using Memlode, creating an account, requesting a demo, connecting a workspace, starting a pilot, placing an order, or participating in implementation services, you agree to these Terms on behalf of yourself and, where applicable, your organization. If you use Memlode for a company or other entity, you represent that you have authority to bind that entity and to authorize the connected systems, users, and workflows involved. Enterprise customers may also be subject to purchase orders, statements of work, onboarding documents, security reviews, and data-processing terms that supplement these Terms. If you do not agree to these Terms or lack authority to accept them, you may not use the service.

Acceptable Use and Customer Systems

Customers are responsible for account security, authorized users, integration approvals, workspace configuration, source-system permissions, required notices or consents, and all activity performed through their accounts. Customers must ensure they have the rights needed to connect systems, import content, invite users, and allow Memlode to analyze customer data for the agreed use case. Customers may not use Memlode to bypass security controls, scrape or monitor systems without authorization, exfiltrate data, submit unlawful or infringing content, reverse engineer the platform, overload integrations, probe for vulnerabilities, interfere with service availability, or use outputs in ways that are deceptive, discriminatory, harmful, or unsafe. Customers are also responsible for deciding where human review, approvals, and legal or compliance oversight are required before a workflow is allowed to act.

Service Scope and Workflow Modes

Memlode may collect, structure, summarize, retrieve, compare, and surface company knowledge from customer-authorized tools. The service may include website features, pilots, onboarding, implementation work, APIs, dashboards, source citations, decision records, workflow summaries, audit trails, approval flows, and limited automation features. Depending on the feature and customer configuration, the service may operate in read-only, suggestion, draft, approval-required, or limited-action modes. Memlode may evolve the product, add or retire features, or change implementation details as the platform matures, provided that any material commitments in a signed agreement are honored. Customers are responsible for choosing which users, systems, actions, and workflows are enabled and for testing whether a feature is appropriate for their environment.

Fees, Plans, and Payment

Fees, pilot terms, plan limits, usage caps, payment schedules, onboarding charges, renewal timing, professional services scopes, taxes, and cancellation terms are described in the applicable checkout flow, proposal, invoice, order form, or signed agreement. Unless otherwise stated in writing, fees are non-refundable once a paid pilot, onboarding period, implementation sprint, subscription term, or enterprise deployment has started, because Memlode begins allocating people, infrastructure, or support resources immediately. Customers are responsible for applicable taxes other than taxes on Memlode's net income. Late or failed payment may result in interest, suspension, or a required plan change after notice. If usage materially exceeds agreed limits, Memlode may require a plan adjustment, technical throttling, or additional fees until revised commercial terms are agreed.

Customer Data, Permissions, and Data Processing

Customers retain ownership of customer data. Customers grant Memlode a limited license to host, process, transmit, display, analyze, summarize, validate, index, retrieve, and otherwise use customer data solely to provide, secure, support, troubleshoot, and improve the customer's own service environment and related implementation work. Customers control which systems are connected and remain responsible for the legality, accuracy, permissions, and sensitivity classification of the data they make available. Where personal data is processed on behalf of an organization, Memlode and the customer may enter into a data processing addendum or similar document covering processor obligations, subprocessors, international transfers, deletion, audit rights, and security measures. Nothing in these Terms transfers ownership of customer data to Memlode or authorizes Memlode to reuse one customer's content for another customer's benefit.

Intellectual Property and Feedback

Memlode and its licensors own the service, software, models, interfaces, workflows, documentation, designs, trademarks, and underlying technology, along with all related intellectual property rights. Customers own their customer data and customer-specific records generated from that data, subject to Memlode's rights in the platform itself and any separate written agreement. Except as expressly allowed by law or contract, customers may not copy, reverse engineer, resell, sublicense, frame, strip notices from, or use Memlode to build a competing product or dataset. If a customer provides feedback, suggestions, roadmap ideas, or feature requests, Memlode may use that feedback without restriction or compensation, provided we do not disclose customer confidential information in doing so.

No High-Risk Autonomous Use Without Written Approval

Memlode may generate summaries, recommendations, classifications, drafts, or action suggestions using AI systems and customer-specific context. AI outputs are probabilistic and may be incomplete, outdated, or incorrect even when source-backed. Customers are responsible for reviewing outputs before relying on them in production, legal, financial, employment, security, customer-impacting, regulated, or other high-stakes decisions. Memlode must not be used for high-risk autonomous decisions unless a written agreement expressly authorizes a defined workflow, approval standard, scope of action, rollback process, monitoring requirement, and responsibility model. Customers should preserve human review for material actions unless and until automation has been specifically approved.

Suspension, Termination, Export, and Deletion

Memlode may suspend or restrict access for non-payment, security risk, suspected misuse, unlawful activity, breach of these Terms, abusive integration behavior, or use that threatens the service, a third-party system, or another customer. When practical, Memlode will provide notice and a chance to cure, but urgent security, fraud, or legal issues may require immediate action. Customers may stop using the service at the end of the applicable term or as otherwise permitted by a signed agreement. Upon termination, customers may request export or deletion of customer data as described in the Privacy Policy and any applicable written agreement, subject to reasonable verification and limited retention of billing, backup, security, audit, and dispute-related records.

Changes to These Terms and the Service

Memlode may update these Terms as the product, website, integrations, laws, risks, pricing models, security practices, and enterprise controls evolve. We will post updated Terms on this page and revise the effective date. Material changes will not retroactively reduce rights granted in a signed enterprise agreement unless the customer agrees in writing. Memlode may also modify the service to improve reliability, performance, security, supportability, or regulatory alignment. Continued use after an update means the revised Terms apply to future use, subject to any separate written agreement that governs the customer's subscription, pilot, or statement of work.

Governing Law and Disputes

Unless a signed agreement states otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a formal claim, the parties will try to resolve disputes through written notice and good-faith business escalation. If a dispute is not resolved informally, it will be brought in the state or federal courts located in Delaware, unless applicable law requires another venue or a signed agreement says otherwise. Either party may seek injunctive or equitable relief for misuse of confidential information, unauthorized access, security threats, intellectual property violations, or other conduct that could cause irreparable harm.

Questions about these Terms, pilots, procurement, enterprise contracting, or legal review may be sent to legal@memlode.com. These Terms do not limit any mandatory rights that cannot be waived under applicable law, and they do not replace a separately signed agreement between Memlode and a customer. If any part of these Terms is found unenforceable, the remaining provisions remain in effect, and a failure to enforce any provision does not waive the right to enforce it later.